Privacy Policy

Effective Date: October 2, 2025

Last Updated: October 2, 2025

TMS of Tennessee (“we,” “our,” or “us”) respects the privacy of our patients and website visitors. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website or communicate with us. By using our site, you consent to the practices described below.

1. Information We Collect

We may collect the following categories of information:

Personal Information: Name, phone number, and any details you provide when requesting an appointment, contacting us, or filling out forms.
Health Information: Details you may provide about your medical condition or interest in TMS therapy. This may qualify as Protected Health Information (PHI) under HIPAA.
Technical Information: IP address, browser type, operating system, device details, referring website, and browsing activity collected through cookies, analytics, or similar technologies.
Communications Data: Records of phone calls, appointment requests, or other correspondence with our office.

2. How We Use Information

We use collected information to:

Provide and improve our services.
Respond to inquiries and appointment requests.
Communicate with you regarding appointments, services, and updates.
Monitor website performance and user activity.
Comply with legal, regulatory, and security requirements.

We do not sell or rent personal or health information to third parties

3. HIPAA Compliance & Medical Information

As a healthcare provider, we comply with the Health Insurance Portability and Accountability Act (HIPAA). If you provide health-related information, it will be safeguarded under HIPAA standards.

We only use or disclose PHI as permitted by law.
Administrative, physical, and technical safeguards are in place to protect your PHI.
For a full explanation of your rights under HIPAA, please request our Notice of Privacy Practices.

4. Sharing of Information

We may share your information only under the following circumstances:

With Service Providers: Vendors that assist us with website hosting, analytics, or communication services (bound by confidentiality agreements).
Legal Obligations: When required to comply with law, regulation, or court order.
Safety & Security: To protect the rights, property, or safety of TMS of Tennessee, our patients, or others.
Business Transfers: In the event of a merger, acquisition, or other organizational change, your data may be transferred in compliance with this policy.

5. Cookies & Tracking Technologies

Our website may use cookies, analytics, and similar technologies to:

Measure website traffic and user behavior.
Improve functionality and performance.
Tailor user experience.

You can manage or disable cookies through your browser settings. Some site features may not function properly without cookies.

6. Third-Party Services

We may use third-party tools such as Google Analytics or appointment scheduling services. These providers may collect certain technical information automatically. We are not responsible for the privacy practices of third-party websites and encourage you to review their policies.

7. Data Retention

We retain personal and health information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. When no longer needed, information is securely deleted or anonymized.

8. Data Security

We implement industry-standard administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse. However, no system can guarantee 100% security, and you share information with us at your own risk.

9. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will delete it promptly.

10. Your Privacy Rights

Depending on applicable law, you may have the right to:

Access, update, or request deletion of your personal information.
Restrict or object to certain processing activities.
Request a copy of our HIPAA Notice of Privacy Practices for details on your rights regarding PHI.

To exercise your rights, please contact us using the details provided below.

11. Governing Law & Jurisdiction

This Privacy Policy is governed by the laws of the State of Tennessee. Any disputes arising from this Policy shall be handled in the appropriate courts located in Williamson County, Tennessee.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in practices, technology, or legal requirements. Updates will be posted here with a revised “Last Updated” date.

13. Contact Us

For questions or concerns regarding this Privacy Policy or how your information is handled, please contact us at:

TMS of Tennessee

354 Downs Blvd, Suite 109

Franklin, TN 37064

Phone: 615-703-5908